Working at the intersection of fuel poverty alleviation, climate change adaptation and emerging technologies, we embarked on our collaboration. We set out to understand the challenges and opportunities around identifying vulnerable customers to ensure they receive the most relevant targeted support.
We engaged 14 organisations across the energy industry from Energy Suppliers, Energy Networks and Local Authorities to Net Zero Hubs to produce a broad spectrum of insights (1200+). These were distilled into focused personas and four areas for development with planet-centred recommendations and development pathways.
In turn, we used these insights to develop AI tools that drive organisations to effectively support their most vulnerable, fuel poor customers, and unlock sustainable development in an ever-changing world.